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Business Development Director
Business Development Director will be responsible for identifying and engaging clients as well as managing client relationships during the full life cycle of client campaigns. Minimum 3 years’ experience in a similar role, preferably with a Linguistic Service Provider or Call Center.
Responsibilities include (but not limited to):
- Establish and carry out departmental or organizational goals, policies, and procedures for the OPI/VRI team and oversee the financial and budgetary activities
- Manage general activities related to Interpretation Services and Customer Success. Negotiate or approve vendor contracts and agreements.
- Create and analyze financial statements, sales reports, and other performance indicators for cost savings opportunities.
- Identify places to cut costs and to improve performance, policies, and programs.
- Enforce operational Key Performance Indicators (KPIs) to increase productivity and performance
- Develop Standard Operating Procedures for Customer Success, Operations, Quality Assurance, and Recruiting departments.
- Develop new client relationships via cold calling, market research, and different events
- Elaborate and implement business plans on current targets, generate sales for the company
- Identify, qualify, develop, and close sales opportunities
- Develop an effective understanding of the competitive advantages of the company’s services
- Provide customer’s support and manage client expectations together with the Executive Team
- Manage and control pricing and contractual issues by developing a thorough understanding of company procedures
- Manage and lead a high performing and highly accountable sales team as the company grows: Project Managers, Sales Personnel, Business Development Managers, etc.
- Foster and close new clients through referrals, networking, and other means (social networks, etc.)
- Improve current business strategy
- Negotiate rates and deadlines with prospective and current clients
- Educate prospective and existing clients regarding the translation process, including company rates, estimations for turnaround time and competitors’ information
- Give presentations and speeches on different topics from the industry
- Maintain good and productive relationships with subordinates, partners, vendors, leaders
- Perform other special projects or duties when required
Required Skills:
- Minimum Bachelor's degree or equivalent
- Excellent written and verbal communication skills
- At least 3-5 years of sales experience in LSP or Call Center or Health Care Industry
- Proven sales life cycle experience – lead generation through business closing
- Proven track record in achieving sales target
- Excellent problem solving and analytical skills
For more information contact Jeanne [email protected]
We offer a referral bonus if you refer a colleague who is hired. Anzu Global is also actively seeking candidates with experience in Artificial Intelligence AI, Natural Language Processing NLP, Machine Learning ML, and Computational Linguistics.
Our client is a complete language services provider offering translation and transcription; interpretation services such as Over- the-Phone (OPI), video remote interpreting (VRI), American Sign Language (ASL); localization, website and document translation; consecutive and simultaneous interpreters and equipment rental for conferences and events; and full desktop publishing services in a multitude of formats.
The company is recognized as a premier language services provider on a global scale and is honored to be the official translation provider for the European Commission. Headquarters office is in Lauderdale by the Sea, Florida.
They are proud to have been included in the 2018 list of the Top 30 LSPs in North America by Common Sense Advisory, Inc
