Growth and Engagement Community Operations Specialist Spanish French or German speaking A809 – Sunnyvale, CA

Growth & Engagement – Community Operations Specialist (proficiency in Spanish, French, or German):

Community Operations’ focus is on improving the health of our client’s products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join the teams are very passionate about solving people’s issues and are strong advocates for the Company community. If you like helping people, Community Operations is for you.

Company is looking for a passionate individual to join the VR community operations team and support the community by enforcing Company Community Standards and policies and help foster a safe culture in VR. This individual will also be responsible for delivering qualitative and quantitative insights into user behavior and provide recommendations to improve the overall reporting experience for the community. Social Media monitor or Social Media Intelligence Analyst.

NOTE: Expectation will be to provide weekend on-call coverage.

Years of Experience: 2-4 years

Top 3 required skill sets
Prior community moderation/support experience
Proficient in data tools, advanced Excel skills
Broad understanding of Company Community Standards

Top 3 nice to have skill sets
Proficiency in another language (Spanish, French, or German)
Knowledgeable about VR and social experiences (e.g. Rec Room, VR Chat)
Prior experience working with policy would be beneficial

Soft Skills
Ability to work in a fast paced, often high pressured environment
Passion for user integrity and safety
Time management skills

Task Breakdowns
Investigate and enforce on integrity issues that are reported by the Company VR community by applying deep knowledge of Company Community Standards and subject matter expertise of how abuse manifests in VR.
Provide key insights/trends such as policy violation prevalence, false positives, and emerging conduct/content abuse trends.
Gain expert familiarity in various social experience apps available on the Oculus platform and their integrity features.
Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards.
Assist with testing new/existing reporting features in VR and submit bug reports for issues, where applicable.

Purpose of this team for the Business
You will be our dedicated team that provides review support for VR and help us better understand the unique integrity landscape on this surface as we look to most efficiently scale our workflows. Their insights will also help us make product, policy, and process improvements.

What makes this role interesting
This role is an opportunity to understand the community landscape in a growing technology space like VR and drive changes that bring real positive impact to our users.

For more information contact Jeanne

If this isn’t what you’re looking for maybe you could refer a colleague?  We offer a referral bonus if your colleague is hired.