Director of Quality Assurance C459 – Denver, CO

We are currently hiring for a Director of Quality Assurance. The QA Director is responsible for overseeing the company’s efforts related to quality assurance supporting global content services work across all applicable business units.

Main Responsibilities:

  • Monitoring performance of the company’s processes, systems and specifications supporting our global content services/solutions, identifying and ensuring effective implementation of continuous improvement efforts.
  • Ensuring consistent and effective implementation of quality assurance practices, including oversight of CAPA investigations and implementation of corrective and preventative actions; vendor and project audits; and business unit compliance to process, including supporting elements
  • Driving effective definition and implementation of enterprise risk management practices across global content services work
  • Development and management of LS specific documents and work instructions (non-group level), as appropriate
  • Manage and support LS specific external audits (ISO 17100, 18587, and customer audits). Responsible for identification and execution of corrective actions and ongoing compliance with customer’s specifications
  • Monitor and drive improvements in quality performance by gathering relevant data and producing statistical reports and KPIs
  • Writes technical and customers reports related to the solution/service quality
  • Acts as a catalyst for change and improvement in performance/quality
  • Makes sure managers and other staff understand how to improve quality
  • Drives completion of LS customer satisfaction surveys
  • Collaborate with QM to manage compliance to standards for work completed within LS, including 9001, 13485, 9100, and 17100


  • University degree in Business Management/Administration/Engineering or equivalent
  • Minimum of 10-15 years of relevant professional experience
  • Six Sigma Black Belt (or related process improvement certification) strongly preferred


  • We proudly offer a competitive and comprehensive benefits package

We innovate, we are experienced and committed to our clients and employees. We provide digital state-of-the-art solutions that are both universal and tailored to our clients’ needs. We think global, we think ahead, and we think about the future. We give you the space to grow and the opportunity to develop an international career in a multicultural environment.

For more information contact Jeanne

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