Manager of Language Management Team C495 – San Francisco, CA

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

The Localization Team is seeking an experienced manager to lead our Language Management (LM) team. In this role, you’ll guide the LM team on how to balance on-time delivery with high linguistic quality for global & regional launches, mentor individuals on how to manage localization quality at scale, and be a constant evangelist for localization processes and services within the larger organization.

*Flexibility to work from our Palo Alto office on Tuesdays & Thursdays, and the entire team works from home 1 day per week!*

What You’ll Do

  • Manage a team of Language Managers, including (but not limited to): Holding 1:1s, setting vision & OKRs for the team, coaching, and handling resource allocation to optimize for business needs
  • Help develop and execute Company’s vision for language quality globally
  • Work closely with localization vendors to ensure scalable processes are in place to support the LM team in the translation, review, and LQA of content
  • Develop & maintain key relationships with stakeholder managers, leadership, and regional POCs
  • Identify tool & process gaps that the LM team is facing and work with localization operations and engineering teams to enable support
  • Bridge the gap between Product, Brand, Marketing, Regional and Operation teams to ensure localization quality
  • Make our global brand accessible at a local level through content localization
  • Travel to regions to manage relationships & promote localization best practices

What You’ll Need

  • Proven track record of high quality localization project/program management or language specialist experience
  • Minimum 2 years of people management experience
  • Minimum of 5 years of localization project/program management or language specialist experience in high-tech industry on the client side
  • BA/BS in Translation, Linguistics, or equivalent practical experience
  • Experience managing Translation Memories, Glossaries, and Style Guides
  • Great understanding of localization and internationalization issues across multiple content types
  • Experience using CAT tools (e.g. Smartling, Idiom WorldServer, Memsource, and Trados), preferably in a Language Specialist/Manager capacity
  • Experience localizing various content types such as UI, HC, Marketing, & Legal
  • Ability to navigate ambiguity, work independently and be able to chart direction of projects/programs for the LM team
  • Strong analytical and problem solving experience, coupled with excellent business judgment
  • Very detail-oriented, quality-focused and proactive
  • Ability to think both strategically and tactically to guide direct reports on how to achieve short & long term goals
  • Excellent written and verbal communication skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels
  • Ability to learn new tools/systems quickly
  • Excellent team player
  • Passionate about the company and our mission

Bonus Points If

  • Master’s degree in linguistics or related field

About the Team

It’s essential that we maintain a close connection with users regardless of which language they speak. With millions of published words, communicating messages across 500+ cities in 70+ countries, we need your help to ensure that each word is carefully chosen to match the tone and voice of the Company. As an early member of our Localization Team, you’ll have the opportunity to build the local roots of an expanding global brand.

For more information contact Jeanne

If this isn’t what you’re looking for maybe you could refer a colleague?  We offer a referral bonus if your colleague is hired.