Localization Program Manager C922 – Remote PST preferred

A leading Translation Services provider working with some of the world’s top brands, enabling them to communicate, market themselves and do business across cultures and the globe.

THE GLOBAL PROGRAM MANAGER

This is a client facing role, responsible for leading a team of project managers, linguists and technical folks all focused on a portfolio of strategic clients. Team members are globally distributed and responsible for the success of all operational aspects of projects, from sales hand off through client project delivery, including financials and client satisfaction and maintenance.

RESPONSIBILITIES of the ROLE:

  • Be the lead operations contact for your designated customer portfolio and team representatives (project managers, linguists and tech), responsible for meeting business objectives, creative problem solving and successful service delivery
  • Customize client translation/localization programs, that drive initiatives with a focus on improving internal project-oriented effectiveness and delivering improved service outcomes for clients, as well as seeking new and improved financial outcomes (margins and new business opportunities) for the company
  • Be the localization expert ‘in the eye of the client’ in reference to all questions and issues and to better guide clients in defining, developing and improving their internal localization processes and best practices
  • Responsible managing, and synthesizing client portfolio financials, issue escalation and resolutions, account satisfaction and growth, managing client KPIs and SLAs, etc. and presenting this information to upper management.

REQUIREMENTS of the ROLE:

  • 3+ years in a similar role in a language services company, managing or mentoring project managers, linguists and technical resources, with budgetary responsibilities preferred
  • Experience working with a variety of language services tools and technologies
  • BA/BS or equivalent experience

For more info contact Jeanne jsharpe@anzuglobal.com

If this is not what you’re looking for maybe you could refer a colleague? We offer a referral bonus if your colleague is hired?