Bilingual Localization Project Manager A781 – remote

Localization Project Manager:  Bilingual, fluent in both English and Spanish, working remotely

Our client’s mission is to deliver best-in-class language services. The company has been growing steadily and is now seeking to accelerate growth dramatically. As a next step, now they are looking for a mission-focused, seasoned, process-minded Project Manager with advanced skills, training, and experience leading linguists and DTP team members.

The PM must be a leader who can help the team deliver translations that make the vision a reality. Our client’s vision is to be the preferred all-inclusive language solutions provider, known for excellence, customer service, and value.

Responsibilities:

The PM will perform all related operations with the following responsibilities:

• Manage translation jobs from beginning to end, responding to client inquiries about translation needs.
• Answer customer email requests within 20 minutes maximum, preferably 10.
• Provide price and time estimates and maintain contact with clients throughout the project to ensure that their needs are met.
• Communicate with subcontractors and internal staff to set schedules for each phase, developing positive relationships to build the strong supply chains required to produce translation products.
• Prepare files for translation using various software applications, with help from the DTP team and process translated files and return them to their initial formats.
• Process and return requests received in Memsource for translation in memoQ.
• Assign workflows through Plunet with memoQ, XTM, and other tools.
• Communicate with clients regarding project status, queries from translators, and other issues.
• Maintain all information in project tracking systems for internal and client use.
• Update translation memories, glossaries, style guides, and other aids.
• Troubleshoot problems with TMS, CATs, and other systems used.
• Assist with Plunet customer on-boarding.
• Keep regular office hours from 9 a.m. to 6 p.m. CT Monday through Friday, with a willingness to extend said hours if needed.

Key Qualifications:

As a prerequisite, the successful candidate must believe in our client’s core values and be driven by the mission. The candidate should demonstrate experience in LSP project management with the following key qualifications:

• Understand that our client is a service company, created to solve communication problems by serving customers, talent, and colleagues alike.
• Organized and detail-oriented.
• Strong cultural awareness required to work with global teams and deliver translation product for the corresponding target culture.
• Effective team leader, motivator, and delegator.
• Willing to learn and ability to teach and share information and knowledge.
• Effective time management, multitasking, and technical and cross-functional teamwork.
• Strong customer service skills.

Skills:

• Critical thinking.
• Experience in translation, with localization-specific tools, specifically Plunet, memoQ, XTM, and Memsource.
• Knowledge of DTP tools, applications used in web and software localization, an understanding of the related file formats with the technologies mentioned above, and MS Office.
• Understanding of industry best practices.
• The ability to provide structure to projects, create and manage schedules, control costs, increase efficiencies, meet requirements, report, and produce quality translation products.
• Fluent in English and Spanish with strong written and oral communication skills.
• Solid educational background; undergraduate degree required MBA or similar advanced degree desired.

For more information contact Jeanne jsharpe@anzuglobal.com

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