Localization Mid & Sr Client Relationship Executives – C938 remote

Summary:
The Senior Client Relationship Executive focuses on client retention and growth. They are responsible for identifying new key contacts with current clientele as well as meeting minimum quarterly personal contact with their book of business.

Job Responsibilities:
• Track and report KPI’s (Monthly, Quarterly & Annual basis)
• Build on existing client relationships; referrals
• Train and mentor CRE team
• Escalation point between CRE’s and Production teams (leads)
• Develop standard procedures for clients
• Update and maintain databases
• Travel to clients when necessary
• Maintain strong relationships with clients
• Coordinate meetings with existing clients
• Assist with training
• Act as a point of escalation for clients
• Dispute resolution
• Generate new leads
• Assist with new outreach programs and marketing campaigns
• Ad hoc responsibilities

Qualifications:
• Minimum 5 years Sales experience
• Minimum 1-2 years management experience
• Bachelor’s Degree required

For more information contact Claire cliliedahl@anzuglobal.com

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