Localization Engagement Director C77 – NC, US

RESPONSIBILITIES:

DELIVERY

  • Work closely with customer and Sales. Also work with offshore Delivery manager for successful delivery. Experienced delivery leader with good customer connects and handling multi-year project experience with any of the Tech background.
  • Collaborate with Logistic sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.
  • Demonstrated hands on expertise in project management and agile best practices across large and complex engagements.
  • Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
  • Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.
  • Manages engagement goals and leads teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.
  • May work with stakeholders to amend the contractual scope, financials, and expected timeline.
  • Ability to take ownership, work under pressure, stay within budget and meet deadlines
  • Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout the engagement.

SOLUTIONS

  • Lead individuals, teams, or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding UPS team members, customer stakeholders/SMEs, and potentially other third parties to achieve those goals while understanding the customer environment and addressing any limitations to execution.
  • Actively works to streamline engagement delivery focusing on improving value to our customers.
  • Ability to apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.
  • Ability to make decisions guided by policies, procedures, and business plans with limited guidance.
  • Ability to apply business and financial acumen to achieve measurable business results for customer success.

COMMUNICATION

  • Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
  • Interfaces with various customers and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project-level resources such as SMEs.
  • Plans and oversees the preparation and distribution of project communications.
  • Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.

TEAMING

  • Proven success in working with dispersed teams and executive leadership in a complex customer environment.
  • Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
  • Proven experience working in a matrixed environment, managing multiple stakeholders.
  • Ability to influence, negotiate, resolve conflicts, and achieve results through others who are not direct reports.

For more information contact Marcia msweezey@anzuglobal.com or Claire cliliedahl@anzuglobal.com

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