Online Operations Trust and Safety Contractor English and Portuguese A818 – Menlo Park, CA

Online Operations Trust and Safety Contractor English-Spanish, English-Portuguese


Leverage user inquiries to investigate business integrity cases. Candidate will uphold the trust and safety efforts at client site and work on a team of contractors to maintain consistent workflows. Answer many different inquiries through the online queue. Review user accounts daily to determine whether they are violating business policies. Ensure the maintenance of high-quality support and a high degree of professionalism. Candidate will have access to sensitive user data. Work with the trust and safety team to further business integrity efforts and communicate trends that you’re seeing that will help improve our support.

NOTE: In this position, there may be photos and URLs that contain adult material.

Fluent in Spanish (1) Portuguese (1)
Strong attention to detail and a self-starter
Team player and independent
Someone who goes above and beyond on projects A-Z
Communicates clearly verbally and via email
Ability to quickly absorb training on tool functionality
Penchant for web technology (consumer of various web and mobile apps)
Strong interest in quality and user experience
Experience reviewing and working with corporate / public policies within client

BA/BS Preferred; AA/AS Required

For more information contact Jeanne

If this isn’t what you’re looking for maybe you could refer a colleague?  We offer a referral bonus if your colleague is hired.