English speaking Trust and Safety Contractor A135 – US Locations

The mission of the Company’s Risk and Payments team is to serve our global community by providing payment support and protecting individuals and businesses against financial abuse.

Within the Risk and Payments team, Risk Investigations is responsible for overseeing day-to-day fraud management for Company’s suite of payments products.

The main function of the Trust and Safety contractor is to design and implement policies and procedures that help prevent harm to users across the platform of applications and products.

Job Responsibilities:
– Work as part of a designated on-call rotation to provide high priority case support for internal escalations
– Conduct manual reviews and proactive fraud detection
– Assist with daily Risk Operational tasks and alerts
– Perform ad-hoc fraud investigations and document findings
– Research and develop strategic plans to address challenges of internal escalations & strategic partnerships
– Work cross-functionally with other investigative and support teams
– Develop and maintain documentation of existing workflows processes
– Responsibilities may change due to business needs

Top 3 must-have HARD skills:
1     Proficiency – MS Office Suite (Excel mandatory)
2     Proficiency – G Suite (Full Suite)
3     Minimum 2 years in an integrity investigative role, or escalations management (case management) role.

Good to have skills:
1     Fundamental SQL (basic queries)
2     Excellent Communication
3     Mental Flexibility (Adapt to Fast Environment)

Skills:
– At least 2 years of investigation and support experience in Trust and Safety
– Able to handle repetitive tasks and adapt to frequent changes
– Knowledge of SQL is preferred
– Excellent verbal and written communication skills
– Ability to work effectively with cross-functional partnerships
– Detail oriented
– Proficient in MS Excel and G suite
– Exceptional problem solving skills
– Self-driven and able to efficiently prioritize tasks

Education/Experience:
– Bachelors degree in related field or equivalent experience in Safety-related fields

Locati0ns: Baltimore, MD, Boston, MA, Houston, TX,  San Diego, CA, Austin, TX

For more information contact Jeanne jsharpe@anzuglobal.com

We offer a referral bonus if you refer a colleague who is hired.  Anzu Global is also actively seeking candidates with experience in Artificial Intelligence AI, Natural Language Processing NLP, Machine Learning ML, and Computational Linguistics.