Senior Localization Project Manager MM392 – Boston, MA

We are looking for a driven candidate who will further enhance and support our PMO mission and vision.  We value each and every team member. The people in our organization are our top priority because their amazing talents and hard work are what keep this company prospering! Because we are an “employee-focused” company, we strive enhance team members work life with a variety of perks and benefits.

What we offer our employees:

Full benefits package (health, vision, dental, & life)

Company sponsored discount membership to Boston Sports Club (located by the office)

Fitness reimbursement with health insurance

Paid time off for volunteer work

Free parking

Covered walkway directly to the Orange Line T Station

Public transportation reimbursement

Generous paid vacation & sick day package

Company provided food and beverages

401K matching

Profit sharing

Tuition reimbursement program

Company sponsored office celebrations

Training, support, and career growth opportunities

Highly autonomous and collaborative environment

Position Summary:

Our Senior Project Managers are responsible for managing complex, high value projects and accounts. Senior Project Managers are also responsible for assisting in the development and coordination of activities in the Operations department in compliance with established goals, objectives, and policies.

The candidate should possess solid project management skills including some familiarity with different project management methodologies (Agile, PMP, etc.). The candidate should be comfortable and willing to follow stringent quality processes in order to product the highest quality deliverable to our clients.

Project Responsibilities:

  • Manage the entire life-cycle of multiple projects in a fast-paced environment
  • Plan and monitor projects to meet deadline, quality and budget requirements
  • Assist clients and sales representatives in enterprise account setting and on-boarding
  • Participate and help lead meetings to gather requirements, understand client’s needs, and help customize processes to better cater to these needs
  • Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project
  • Monitor ISO compliance within the department and actively participate in ISO quality system and compliance
  • Meet the Key Performance Indicators established for the Project Management Office
  • Ability to anticipate pitfalls or potential roadblocks to successful project completion by being proactive
  • Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability
  • Ensure feedback is provided to project resources
  • Identify risks, constraints, and assumptions and develop contingency plan
  • Create and maintain procedures and work instructions for enterprise accounts and/or specific types of projects/services
  • Negotiate deadlines and rates with vendors
  • Organize internal and client Kick-off and Post-Mortem Project Meetings
  • Perform quality checks at various stages of process to ensure quality and accuracy
  • Track and maintain communication and set achievable services and delivery expectations
  • Establish and maintain excellent relationships with contract vendors (i.e. translators, editors, Publishing specialist, etc.)
  • Resolve questions and issues in a timely and effective manner for clients and internal teams.

Client Account Ownership Responsibilities:

  • Manage client relationships and serve as primary day-to-day contact for external clients
  • Create strong relationship with the customer, understand the client’s team dynamic, their business goals, priorities and challenges and support new business development opportunities
  • Collaborate with production teams to create, implement and maintain appropriate client-specific procedures, solutions, checklists and instructions
  • Educate and inform clients about the translation process and best industry practices to build strong client relationships and provide successful solutions delivery
  • For assigned accounts, review financial data, performance and profitability results, customer complaints and assist with new project analysis and quotation as needed
  • Increasing the level of accounts delivery quality, adding value to the account by improving processes, implementing innovations, raising efficiency to consistently exceed quality standards
  • Organize and participate in client meetings
  • Overall responsibility for the timely flow of all account’s project actions from the initiation to the closing phase, ensuring that projects meet set constraints (time, budget, quality)
  • Serve as an escalation point on individual projects as well as the overall account
  • Set and manage client expectations

Qualifications/Experience:

  • 4-year degree
  • Several years of experience in a production environment
  • Several years of Project Management experience
  • Minimum of 3 years of experience in translation, localization, or publishing project management
  • Experience in using CAT tools
  • Fluency in a second language will be considered an asset

Skills/Abilities:

  • Strong ambition and work ethic
  • Over-achieving attitude and team mentality
  • High motivation and enthusiasm
  • Ability to communicate clearly and effectively (excellent written and verbal English skills)
  • Ability to adhere to detailed quality processes
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
  • Ability to learn new skills quickly
  • Ability to maintain professionalism, focus and result-orientation under pressure and tight deadlines
  • Ability to meet deadlines
  • Ability to maintain confidentiality with protected information
  • Ability to thrive under pressure in a fast-paced environment
  • Keen attention to detail
  • Ability to multitask
  • Highly-developed computer skills (MS Office, Windows)
  • Proactive, flexible and motivated personality

For more information contact Gary glafave@anzuglobal.com

If this is not what you’re looking for maybe you could refer a colleague.  We offer a referral bonus if your colleague is hired.