Localization Project Manager C419 – Denver, CO area

 

The Project Service Manager is responsible for the day-to-day management of customer orders according to the customer requirements and our clients’ standards. The Service Manager will work independently on customer service deliveries with the supervision of the Senior Service Manager.

  • Engagement and service setup.
  • Execution of service quality plan (SQP).
  • Process execution, improvement and optimization.
  • Monitoring of overall workflow timelines including service delivery (translation, revision, DTP, etc.) as defined in SQP.
  • Project financials including P&L for the project (revenue, gross and contribution margin), preparing invoices, managing KPIs and reporting.
  • Identification and reporting of cross-selling opportunities to account management.
  • Client relationships management, including mid-to-upper level operational contacts, representing the organization to the customer and ownership of customer satisfaction.

 

The Project Service Manager is in charge of the execution of the Service Management process, spanning the entire life-cycle of language service projects, with the ultimate goal of delivering to the customer:

  • on time, on budget, on quality and in full accordance with the customer’s requirements;
  • in the economically most advantageous way for our client;
  • to the full satisfaction of the customer;
  • using the clients standard guidelines and service/project methodologies;
  • by collaborating with the responsible Senior Service Manager and Account Manager;
  • by taking care of all Service Management related issues of the project.

REQUIREMENTS

  • Bachelor’s Degree in related field or equivalent experience.
  • 3 to 5 years’ experience in service/project management or in similar roles/businesses.
  • Must be able to demonstrate an in-depth experience in operational service/project management processes and methodologies, preferably related to Language Services.
  • Demonstrate experience of successfully managing customer relationships at mid and upper management levels, including difficult situations, conflicts and complaints.
  • Must be able to demonstrate strong leadership and organizational skills in order to meet tight deadlines, heavy workloads and complex project situations.
  • Must have outstanding communication skills (both written and verbal).
  • Excellent knowledge of English required, knowledge of German and/or French required, additional languages are an asset.
  • Must be able to work independently as well as collaborate effectively with a local or virtual team.
  • Must possess excellent computer skills (MS Office, Adobe Acrobat and Trados).

For more information contact Jeanne jsharpe@anzuglobal.com

If this is not what you’re looking for maybe you could refer a colleague.  We offer a referral bonus if your colleague is hired.