Interpreting Services Manager C354 – Hartford, CT


Position Overview

Reporting to the President of the company, the Interpreter Services Manager will provide strategic leadership to the Interpreter Services department as part of the senior leadership team and be actively engaged in developing client’s long-term business strategies and P&L responsibilities. Acts as an advisor to the leadership team on a broad range of strategic, sales, marketing, product and services related issues. Models and acts in accordance with client’s mission, vision and core values.

The primary function of this role is leading client’s Interpreter services operations within the company and managing a team of and supplier resource and coordinators to create and maintain the client’s Experience for our clients, suppliers, employees and partners.

The following key accountabilities ensure the critical success of this position:

Provide strategic leadership to ensure proactive and effective growth of client’s team to support ongoing client’s business growth profitably.

  • Develop strategic and tactical product/ services recommendations and oversee execution of these recommendations.
  • Develop and lead annual budgets and strategic planning process for Interpreting Department
  • Identifies and addresses organizational development issues that challenge and support the corporate strategy and objectives.
  • Establishes strategic and tactical performance measures for Interpreting Department, monitor results and drives execution.
  • Keeps informed of and informs the leadership team on current trends, issues, problems and activities to facilitate policy making and strategy development.

Lead and manage the Interpreting operations effectively to ensure all goals are met

  • Drives setting goals and execution for the team and create organizational capability, managing execution, and measuring results.
  • Identifies and communicates key responsibilities and practices to ensure high employee engagement, confidence in leadership, and teamwork to achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote client’s key messages and achieve a competitive advantage in the market place.
  • Coach and train team members on how to engage with customers, vendors and other stakeholders to address people issues and build capabilities effectively.
  • Hires, trains, evaluates and guides personnel to ensure that business goals and objectives are met in a timely fashion.
  • Identifies and implements process improvements, including automation opportunities across the organization and subsidiaries.
  • Own the department’s P&L responsibility – plans and executes strategies to increase sales while controlling operational costs within the budgeted parameters.
  • Providing employees with coaching, feedback, and developmental opportunities through ongoing formal and informal performance reviews.
  • Create and implement a new employee orientation program to ensure quick assimilation into the department and promptly deliver quality services.

Lead and manage service quality to ensure outstanding client experience

  • Ensure the client contracts are executed in a timely manner while maintaining service quality.
  • Interpret, manage and communicate changes in contracts and provide appropriate services in a timely manner.
  • Effectively handle and resolve problems, conflicts, and other client issues to ensure that client’s and its team members are protected while delivering the services.

Lead and manage supplier management program to ensure service quality and cost management

  • Create and execute a repeatable process to effectively recruit qualified vendors.
  • Develop and implement an effective vendor orientation program to ensure that client’s standards, procedures, methods and practices are appropriately delivered.
  • Create and maintain service level agreements (SLA) with all vendors and ensure that delivery quality to the customer is always maintained.
  • Develop and deliver appropriate training to maintain and obtain additional certifications.


Associate Degree / Bachelor’s degree in any field


Fluent in written and spoken English. Bilingual preferred.

Professional Qualifications and Experience:

  • Progressive experience in any service organizations (10 years)
  • Supervisory/leadership experience managing teams (5 years)
  • Customer service expert (5-10 years)
  • Recruiting, developing and managing talent in organizations (2 years)
  • Financial analysis and profit and loss responsibility (2 years)
  • Experience in sales and business development (2-3 years)

Required Knowledge, Skills and Abilities:

  • Ability to communicate clearly and concisely, both orally and in writing
  • Excellent Planning and organizational skills
  • Strategic and futuristic thinker
  • Ability to develop effective relationships with diverse group of people
  • Quick learner and effective negotiator
  • Proficiency in Microsoft Office including; Word, Excel, PowerPoint and Outlook

For more information contact Jeanne

If this is not what you’re looking for maybe you could refer a colleague. We offer a referral bonus if your colleague is hired.