Localization Support M317 – New York, NY

To support the Language Solutions Operations platform in regards to translation management systems and technology matters in New York.


  • First-line user support of applications used by Language Solutions teams.
  • Providing on-demand technical support for Language Solutions Production Team, troubleshooting and resolving issues before escalating to hosting or other support partners.
  • Work closely with other support teams to successfully resolve tickets.
  • Coordinating office hardware assets and assisting with new starter set up and internal staff moves.
  • Perform routine tasks for system maintenance across Language Solutions applications.
  • Follow and maintain the department’s policies and procedures.
  • Identify and facilitate opportunities for continuous improvement in the products, processes, services and tools the team uses.
  • Support other technical teams in the planning, installation, implementation, testing, and support of solutions.
  • Provide technical advice, guidance and assistance to colleagues.
  • Prioritize problems based on severity and urgency and track all outstanding incidents until successful resolution or re-allocation.
  • Work with end-users to identify problems or issues, provide solutions and resolve to customer’s satisfaction.
  • Relocate equipment in line with operational requirements, refurbishments, and relocations.
  • Track all assets during moves, installs, upgrades and disposals.
  • Conduct routine hardware and software audits of workstations to ensure compliance with established policies and procedures.
  • Adhere to embedded ITIL processes.
  • Assist the Localization Engineering team on daily requests under their guidance.



  • Degree (BA, BS) in Information Technology-related subjects or equivalent experience.
  • Experience with translation tools, terminology databases, DTP applications, mark-up languages, and PDF conversion tools advantageous.
  • Strong knowledge of Windows XP, Windows 7 and Windows 2003 Server and above operating systems and Microsoft domain technologies.
  • Professional knowledge of installing, maintaining, troubleshooting and improving the systems that fall under the team’s control.
  • Experience and understanding of Active Directory, DNS, DHCP, Group policies.
  • Strong PC hardware knowledge for the following hardware platforms: HP/IBM/Dell.
  • Ability to quickly acquire professional knowledge of maintaining, troubleshooting and improving the systems used by the Language Solutions operations platform.
  • Strong organizational and communication skills along with the ability to prioritize under pressure.
  • Commitment to professional customer service.
  • Ability to communicate effectively with non-technical staff regarding issues, progress to resolve.
  • Adept in engaging effectively with users, vendors, clients and other support teams.
  • Capability to follow processes, update and evaluate if improvements are needed.
  • Strong adherence to quality processes.
  • Willing to learn about translation and localization processes.
  • Minimum of 1+ year experience in a similar technical role.

For more information contact Gary glafave@anzuglobal.com

If this is not what you are looking for maybe you could refer a colleague.  We offer a referral bonus if your colleague is hired.